Frequently Asked Questions
Welcome to the Palm Crest Paddle Co. FAQ page. Here, we aim to provide answers to some common questions you may have about our brand, products, and policies.
Q1: What is Palm Crest Paddle Co.?
A1: Palm Crest Paddle Co. is a brand that specializes in crafting high-quality pickleball paddles inspired by the heritage and elegance of Palm Beach, Florida. Our paddles are designed to combine tradition and innovation for a unique pickleball experience.
Q2: What makes Palm Crest Paddle Co. unique?
A2: We stand out by infusing the spirit of old money charm and Palm Beach lifestyle into the sport of pickleball. Our paddles are meticulously designed, capturing the essence of tradition while incorporating modern technology.
Q3: Where are your products made?
A3: Our paddles are proudly crafted with attention to detail, and we work with manufacturers who share our commitment to quality. While we source materials globally, our design and quality control are based in the United States.
Q4: What materials are used in your paddles?
A4: We use high-quality materials such as fiberglass, honeycomb cores, and premium finishes to create our paddles. Each product's materials are detailed in its product description.
Q5: Can I customize my paddle?
A5: We currently offer limited edition collections with specific designs. While we don't offer full customization, we aim to provide a variety of styles to suit different preferences.
Q6: Are your paddles suitable for beginners?
A6: Yes, our paddle collections cater to players of all levels, including beginners. Our lightweight designs and user-friendly features make them accessible and enjoyable for players at any skill level.
Ordering and Shipping:
Q7: How do I place an order?
A7: To place an order, simply select the product you'd like to purchase and add it to your cart. Follow the checkout process, providing your shipping and payment details.
Q8: What payment methods do you accept?
A8: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment through trusted online platforms.
Q9: How long does shipping take, and do you provide tracking information?
A9: Shipping times vary depending on your location. We typically provide tracking information so you can monitor the status of your shipment.
Returns and Exchanges:
Q10: What is your return policy?
A10: We want you to be completely satisfied with your purchase. Please review our Returns & Exchanges policy on our website for detailed information.
Q11: How do I initiate a return or exchange?
A11: To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide further instructions.
Still Have Questions?
If you have any additional questions or need further assistance, please don't hesitate to contact our customer support team. We're here to ensure your experience with Palm Crest Paddle Co. is exceptional, from browsing our products to enjoying them on the pickleball court. Thank you for choosing us to be a part of your pickleball journey.